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Instructions for tele-medicine appointments:

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Telehealth visits: 

On the day of your confirmed appointment, CALL our office at 860-572-9566 to CHECK IN.

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Tell us: Your name, the time of your appointment, and your physician.

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All copays, past due balances are due PRIOR to the start of your appointment. An invoice, payable on line, will be emailed to you the morning of your office visit for your convenience, or you may pay at the time you call in. 

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Video - a link will be emailed/texted to you AFTER you have called to "check in" . All you have to do is click on the link! 

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​General appointment policies

All office visits are by appointment only.  Please call 860-572-9566 to schedule an appointment.  

If you have an ACUTE concern, please let the staff know and we will make every effort to see you that day.

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If you need to reschedule or cancel an appointment our policy is at least 24-hour notice.

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It is our office policy to charge $60.00 for any less than 24-hour cancelation,  missed, or  no show appointment. 

It is our office policy to cancel an appointment, or deny an appointment, if there is an outstanding balance of $50.00 or more on the account. 

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​New Patients​

Your first visit at Natura Medica will generally take about 1 hour to complete.

After you have scheduled your initial office visit, we will email you the appropriate forms to be filled out. 

Please note that new patient forms are due back one week prior to scheduled appointment, should we not receive the appropriate forms within one week (prior to the scheduled appointment ) our policy is to cancel the appointment and you will be required to reschedule.  

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On or Before your initial appointment we will need:

• a copy of your picture I.D. 

• a copy of your Insurance card (front and back) 

• copies of labs and /or imaging (XR, CT scan, MRI) for the last 3 years  

• At your first appointment: Bring a list of supplements (option: bring actual bottles)  and prescription medications 

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Health Insurance 

We are participating providers* with:

 

• AETNA

• Anthem BCBS

• Cigna

• United Health Care

• United Health Care/Oxford

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As of July 1 2025, We will no longer be participating providers with Connecticare**​

• Please note: This separation means we are now considered OUT OF NETWORK PROVIDERS. 

 

*Insurance coverage is confusing so we encourage you to call the number on the back of your insurance card to confirm that YOUR PLAN covers "naturopathic care."  Please note that because we are "in network" does not mean that every plan covers Naturopathic Care.  

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RHODE ISLAND INSURANCE (even if listed above), and Medicare does NOT cover Naturopathic Care and you will be a Self pay patient. (Prompt payment discounts are offered at time of office visit only)

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Co-pays, and prepayments for coinsurance/ deductibles is required at time of visit. We accept cash, personal check, debit, VISA, MASTERCARD, AMEX, Discover and HSA. 

 

Any  additional balances from health insurance deductibles are due promptly.

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If you have a Health Savings Account (HSA) all of the services provided by Natura Medica are considered qualified medical expenses.​

 

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Pharmacy Refills​

Following your treatment plan with consistency will give you the best results. 

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Options for refilling pharmacy: 

Please visit our PHARMACY page for ordering information.